User Support Technician

  • Royal Canadian Immigration Consultancy
  • Sep 29, 2023
Full time Information Technology

Job Description

Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years 

Experience: 1 year to less than 2 years 

Location: 27 Blackthorn Ln., Brampton, ON, L6V 3K7, Canada 

Salary: 29.00 per hour / 30 hours per Week 

Terms of employment: Permanent Full- Time employment, Day, Overtime

Start date: Starts as soon as possible 

Benefits: Other benefits 

Vacancies: 1 vacancy

Responsibilities/Tasks:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Perform Web-server backup and recovery operations 

Experience and specialization:  Computer and technology knowledge: Internet, MS Office, MS Windows 

Security and safety:  Criminal record check

Own tools/equipment: Cellular phone

Personal suitability:  Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management 

Benefits: Other benefits

Employment groups:

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Newcomers to Canada, Youth

Who can apply to this job?

Only apply to this job if:

·         You are a Canadian citizen, a permanent or a temporary resident of Canada.

·         You have a valid Canadian work permit.       

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application. 

How to apply: By email: [email protected]

Job ID - Reference

AHKI-2022-36